HOW TECHNOLOGY IS CHANGING THE MANAGEMENT OF MIGRANT WORKERS

29th April 2022

Employees are happier, more engaged, and work more when they trust and respect their boss. If they don't, which is all too typical, they may decide to leave. So, what does this mean for management?

It's time to invest in technologies that can help employers better communicate with their employees. By linking employees at all levels, technology aids in the facilitation of trust throughout the organisation.

It establishes a culture of open communication and transparency, giving employees a voice and allowing management to train and empower their people in a timely and efficient manner.

Here are a few more ways technology is changing the way employers handle migrant working obligations.

Improving Relations Between Employer And Employee

1. Track Goals With Performance Analytics

People analytics is a hot topic right now since it allows you to analyse and measure your employees' performance in real-time, and performance data can be applied in a variety of ways. You can, for example, send progress reports to anyone at any moment.

Let's imagine sales aren't performing well during a big new product launch. Management may share these real-time analytics with their sales reps and see which products need to be marketed more aggressively.

Instead of waiting for reports the next day, this might drive improved product positioning and rep conduct in real-time. These reports can be used to develop goals with employees.

Present them with performance data to show them where best practices may be used to boost sales and enhance day-to-day operations. Employees are more inclined to trust and respect their supervisors if they see them invest in helping them improve their performance.

2. Communicate Better Via Video

Managers should provide more input to their employees. A Zenger Folkman study of 2,700 employers and employees in 2014 found that 72 percent of employees believed their performance would improve if managers provided corrective feedback.

Employers can cultivate a more confident workforce by using communication tools like video platforms. Instead of letting sales agents fend for themselves when it comes to responsibilities like cleaning the sales floor or putting together promotional displays, they are given explicit instructions from a higher-level manager.

Video technology visually connects individuals, making it easier for the trainer to demonstrate how to conduct specific tasks and for the trainee to observe how things are done. When there are challenges in the store, video conferencing between higher-ups and lower-level employees is extremely useful. Managers don't have to go to multiple sites to see the results.

Managers who have these tools are more likely to deliver the continuous, constructive feedback that employees demand.

Employees will feel more confident in making decisions, which will help them meet expectations, which will increase performance. As a result, employees will begin to be acknowledged more for their accomplishments, and they will feel more engaged and driven as the leadership they trust and respect recognises their efforts.

3. Provide Training On-Demand In The Cloud

Employers can now provide on-demand training resources such as job descriptions, procedure papers, and interactive web-based training exercises to their employees using cloud-based services.

Employees can now learn at their own pace while staying up to date on new corporate rules and projects. This is very useful for ensuring compliance throughout the company.

But how can they keep informed if they don't know where to obtain the necessary training materials? Make things simple for them. Demonstrate how to use the internal web portal to identify these staff development opportunities.

Teach employees to be inventive and to take responsibility for their results. Don't dominate with instructions; empower with information. Employees admire and trust leaders that assist them in becoming more self-sufficient.

You must also ensure that the messaging is consistent across the board. Show middle management how to use technology to effectively guide their people. Employees will be more involved in their development and encouraged to realise their full potential if they see the entire firm empowering all levels of the workforce.

4. Prioritise With Digital Checklists

Paper lists are out-of-date and, therefore, wasteful. Provide your employees with digital checklists to help them reach corporate goals and objectives.

Digital checklists are superior to paper checklists because they can be amended and updated in real-time. As a result, you'll be able to quickly prioritise work lists for your employees. They value this because it allows them to view the big picture and determine what is critical and what can wait until later in the day.

To retain great personnel and assure large-scale growth, companies must shift their focus to building trust and respect. When employees believe they are on track for success, they have faith in their boss and are willing to go to considerable measures to attain their objectives.

Empowering Workers With New Tech

Putting the power of these insights in the hands of employees may help enterprise organisations out-innovate the competition by continuously driving innovation in goods, services, and customer experiences.

It can detect relevant connections and allow employees to take full benefit of the combined experiences and insights that exist across its group thanks to Microsoft's artificial intelligence capabilities. As a result, every employee can contribute and create beyond their direct responsibilities.

Solutions and technology enable employees to do more by creating a workplace that accommodates all working styles – one that uses digital intelligence to improve experiences and allows for mobility while keeping organisations, people, and information safe.

This can be seen in the implementation of the e-wallet in Malaysia, which is being used to manage payroll, improve security, and streamline financial processes for employers, especially those who have migrant workers or other groups of the unbanked population who find it difficult to handle their cash.

EVOLET Creates Financial Accessibility For The Unbanked

During the migration process, low-wage migrant workers frequently face violations of their labour rights. Deceptive recruitment techniques, underpayment, poor and unsafe working conditions, and other exploitative practices that may amount to illegal forced labour or human trafficking violations are examples of these abuses. Digital technology projects have been established during the last five years to inform, empower, and connect migrant workers in innovative ways.

Consumer reporting portals, for example, pool data on migrants' interactions with recruiting agencies, supplier chains, and other entities.

Technology promises that workers' voices will be heard in their migration and employment decisions and that they will be able to share their experiences to prevent exploitation. For example, for companies with huge numbers of immigrant workers, e-wallet solutions could solve major headaches that come from traditional payment through brick and mortar banks.

If your company is looking for e-wallet solutions in Malaysia, EVOLET provides companies with secure income administration and migratory workers with financial access, control, and savings on essential needs. EVOLET enables unbanked people to access financial services.

Acquisitions of high-potential technology payment companies, including alliances and joint ventures, have been at the forefront for various enterprises that need to accelerate their digital agendas in a short time frame. The current pandemic's consequences may hasten this process even more.

Banks have realised that building online payment goods and services is not only nice to have but is now a must-have. They may have some digital infrastructure, but traditional banks' structures are often complex and out of step with market demands. The correct collaborations could be the difference between these institutions succeeding or failing.
Financial accessibility is yet another significant benefit that digital wallets have brought to the current banking system, notably in the area of remittances. In today's digitally connected world, innovative solutions are being developed to ensure that more people have access to financial services. EVOLET's e-wallet capabilities are a fantastic example of this, as they focus on offering safe salary administration for firms with migrant labour.

EVOLET creates financial accessibility for the unbanked.

This improves financial accessibility for migrant workers and lower-income groups by allowing them to receive money, save money, and transfer money more easily. In the past, financial services for these communities were severely underserved. EVOLET's mission has been to provide financial access for the unbanked and better their lives through technology since its inception in 2020.

Examples Of Digital Wallets

1. PayPal One Touch™

The PayPal One Touch™ app is an addition to PayPal's standard services. It allows users to skip the login screen and avoid entering passwords, allowing them to make payments or transfer funds faster. PayPal's mobile wallet app can be used on a computer, laptop, or tablet as well.

2. Apple Pay

The Apple Pay digital software has been streamlined and is only available for iPhone, iPad, and Apple Watch customers.
It enables users to do transactions both online and in-store. Users can unlock their phones and hold them near a suitable point of sale system for in-store transactions. The Apple Pay app makes it easy to make payments by making them smooth and safe.

3. Google Pay

Users can use their Google Account, Google Play, Chrome, YouTube, Android phones, and watches to make purchases on any app or website using debit or credit card information maintained in their Google Account, Google Play, Chrome, YouTube, and Android phones and watches. Other electronic papers supported by the app include student ID, movie tickets, gift coupons, store cards, and transportation tickets.

4. Evolet

EVOLET provides simple tools to make your wage payment system smoother and efficient. The application's built-in payroll administration system handles wage management for employers.

Employers benefit from a streamlined process flow that includes quick reconciliation, backup, and record maintenance. As a result, there is less chance of payment data loss, and human computation errors are eliminated.

EVOLET's salary management solution makes it seamless and efficient for everyone involved. It removes the need for employers to withdraw funds from the bank, lowering the danger of robbery or theft. This is also true for employees who send money to family members back home. This task can usually take up to half a day once a month.

EVOLET offers easy-to-use tools to make your salary payment system seamless and efficient.

It is well-suited to two types of workers: migrant workers and low-wage Malaysians. Many migrant workers in Malaysia, both documented and undocumented, find it difficult to acquire a bank account.

According to Johnson Yu, the creator of EVOLET, certain nationalities find it impossible to open bank accounts since their nations have been red flagged by Bank Negara, even if they have work licenses and visas. Because they do not speak Malay or English, many migrants suffer a language barrier.

For ethnicities such as Nepalese, Bangladeshis, Filipinos, and Indonesians, who make up over 60% of Malaysia's foreign labour, the EVOLET application has been transcribed into 12 different languages.

Advantages Of A Digital Wallet

- A digital wallet securely keeps all of a user's payment details in a little amount of space. As a result, the necessity to carry physical wallets is considerably reduced.
- Digital wallets can be quite useful for businesses that need to acquire user data for marketing purposes. They learn about consumer purchasing habits and improve the effectiveness of their product's marketing strategies. Consumers, on the other hand, lose their privacy as a result.
- By embracing digital wallets, many developing countries may be able to improve their involvement in the global financial sector.
- Users can send money to friends and relatives who live in distant countries using digital wallets.
- Digital wallets also eliminate the necessity for real banks and businesses to open and maintain bank accounts. As a result, they connect people and companies in rural areas.
- To make cryptocurrency transactions and keep track of balances, you'll need a digital wallet.

EVOLET is a digital wallet app for migrant workers.

Learn more at https://evolet.io/